Shipping policy
At Balagan Jewels, every order is carefully prepared and packed by hand. We want your jewelry to arrive safely and beautifully packaged.
Processing Time
Orders are usually processed and prepared within 1–2 business days after your order has been placed.
Please note that processing time is separate from shipping time. Your shipping period begins once your order has been dispatched.
During launches, promotions, holidays, or particularly busy periods, processing may take slightly longer. We will always do our best to keep you informed in case of significant delays.
Weekends and public holidays are not considered business days.
Shipping
We currently ship to countries within the European Union, the United States, and Israel.
Available shipping methods and shipping costs are calculated and displayed at checkout based on your destination.
European Union
Standard Shipping: 5–7 business days
Tracked Shipping: 3–5 business days
United States & Israel
Standard Shipping: 7–10 business days
Tracked Shipping: 5-8 business days
Please note that all delivery times are estimated and not guaranteed. Delays may occasionally occur due to the shipping carrier, customs, public holidays, weather conditions, or other circumstances outside of our control.
Tracking Your Order
If you select a tracked shipping option, you will receive a tracking number by email once your order has been dispatched.
Please allow some time for tracking information to become active after your parcel has been shipped.
Balagan Jewels is not responsible for delays caused by the shipping carrier after an order has been dispatched.
Customs & Import Duties
For orders shipped outside the European Union, additional customs duties, taxes, or import fees may apply depending on the destination country.
Any customs fees, import duties, or local taxes are the responsibility of the customer. Balagan Jewels is not responsible for these additional charges.
Please note that customs processing may also affect the estimated delivery time.
Incorrect or Incomplete Address
Please make sure your shipping address is correct and complete when placing your order.
If an order is returned to us because the address provided was incorrect or incomplete, additional shipping costs may apply if you would like us to resend the package.
If you notice that you entered an incorrect address, please contact us as soon as possible after placing your order. We will do our best to help, but we cannot guarantee that we can change the address once your order has been processed or shipped.
Lost or Damaged Packages
Every order is carefully packaged before it leaves Balagan Jewels.
If your package arrives damaged, please contact us as soon as possible and provide photos of the package and the damaged item so we can investigate the issue.
If your package appears to be lost in transit, please contact us so we can help you determine the next steps with the shipping carrier.
For tracked shipments, please keep your tracking information until your order has been successfully delivered.
Contact
If you have any questions regarding your order or shipping, please contact us at:
We're always happy to help. 🤍
Balagan Jewels